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Learn how to add new licenses, and remove licenses from your account.
On this page:
How to add licenses
To add a new user to your commonsku account, you will need to check if your team currently has an unused license (paid seat). Otherwise, you will need to add an additional license to your account before you can add an additional user.
To check your team's number of licenses:
- Click your Profile icon (top right corner of commonsku) > Settings > Licenses
- The licenses tile will display the total number of licenses available
Users need permission to Manage users, billing, and company settings to make adjustments to licenses and users.
To add a new license:
1. Click on the licenses tile.
2. Click the plus (+) sign to increase your license count.
3. Check the box to confirm that you are authorized to make changes to your contract.
4. Finally, select "Save" and then "Done" to complete the process.
How to remove licenses
Licenses can only be removed during the renewal period of your annual subscription.
To remove a license or licenses:
1. Before proceeding, please ensure that you have removed the users from the Manage Users tab.
2. Once they are removed, head to the billing tab.
3. In the billing tab, navigate to the Renewal section
4. Select the option to remove any unused licenses during the renewal process.
4. Verify that you have the authority to make changes to our contract.
5. Click Save
FAQ
When can I add and reduce my license?
Can I add a license if I am on annual payment?
When can I add and reduce my license?
You may add licenses as you need them but you can reduce your license only during the renewal period of your annual contract.
Can I add a license if I am on annual payment?
Yes, you have the option to add an additional license whether you are on a monthly or annual payment plan. Simply follow the outlined steps for adding a new license.