Connecting your SAGE and SAGE Connect account

Learn how to connect your SAGE account to commonsku and how to troubleshoot any connection issues.

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Connect SAGE to commonsku

Connect SAGE Connect to commonsku

Test your SAGE connection

Troubleshooting

FAQ

Connect SAGE to commonsku

SAGE's integration which is the  push and pull way of pulling product into commonsku uses a single company license to connect to commonsku. Your entire team will have access to SAGE's database once your admin has entered the license details.

To connect your SAGE account to commonsku:

1. Reach out to your SAGE rep and get your team's Application Connector License

2. Once you have the connector license, click your Profile icon (top right corner of commonsku) > Settings > Company Settings
3. Click the Integrations tile > SAGE
4. Enter your SAGE account number, commonsku SAGE Connector License Login, SAGE Connector License Password and System's Authentication key
5. Click Save

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Connect SAGE Connect to commonsku

SAGE Connect's integration now utilizes a single company license along with individual Authentication keys for each team member to connect to commonsku. It is essential for every team member to have their own Authentication key added to commonsku in order to access the SAGE Connect database.

• Enabling and disabling SAGE Connect
• Finding your SAGE Connect Authentication Key
• Adding a new user on SAGE Connect
• Enabling the required services within your Sage Member account
• Selecting commonsku as your integration partner
  
  

To enable SAGE Connect:

To connect SAGE to commonsku, follow these steps:

1. Click your Profile icon (top right corner of commonsku) > Settings > Company Settings
2. Click the Integrations tile > SAGE
3. Enter your SAGE account number, commonsku SAGE Member Login,  Password, and System Authentication Key
4. Next your Admin needs to add each team member's Login IDs and Individual Authentication keys
5. Click Save
6. To enable SAGE Connect, click on the Enable SAGE Connect button. A Ready to Opt-in banner will appear, informing you of the pricing associated with SAGE Connect.
7. Click Ok

To disable SAGE Connect:

1. Click Disable SAGE Connect
2. Click Ok in the browser pop-up that appears

Finding your SAGE Connect Authentication Key

To find your SAGE Connect Authentication Key:

1. Log into SAGE Member
2. Click the Developer APIs tab > SAGE Connect
3. Click the Users tab
4. If your team members do not have an Authentication Key yet, click on the 'Create' button.
5. If your team members are not visible under the Users tab, you will need to add them as New users first.
6. Copy the Authentication Key
7. Paste your Authentication Key into commonsku

Adding a New user to  your Sage Member account 

You will now need to add individual user accounts for your team members to generate their individual authentication keys to have access to the Sage connect database. 

To add a new user:

1. Log into Sage Member

2. Click the Account tab > Users

3. Select Add New User

Enabling the required services within your Sage Member account

You will need to make sure that certain services are enabled within your Sage Member account in order to use the SAGE Connect integration through commonsku.

To enable the required services:

1. Log into Sage Member
2. Click the Developer APIs tab > SAGE Connect

From the Services tab, click Enable for each of the following services:

• Research List
• Product Search
• Full Product Detail

Selecting commonsku as your integration partner

In order to use the SAGE Connect integration through commonsku, you will need to make sure that commonsku is selected as your integration partner within your Sage Member account.

1. Log into SAGE Member
2. Click the Developer APIs tab > SAGE Connect
3. Click the Configuration tab
4. Select "commonsku" from the "Partner Name" drop-down menu
5. Click Save Changes

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Test your SAGE connection

To test your SAGE connection:

1. Click into the Connect > Products tab > SAGE
2. Enter any product's SKU in the "Search term" Field
3. Select that product's supplier from the "Supplier" drop-down
4. Click Search

If your search results show:

• The item - your SAGE account is fully connected! You're ready to push/pull SAGE products to commonsku.
• Spinning gears - please follow the troubleshooting options below.

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Test your SAGE Connect Connection

To test your SAGE Connect connection:

1. Click into the Connect > Products tab > Sage Connect
2. Enter any product's SKU in the "Search term" Field
3. Select that product's supplier from the "Supplier" drop-down
4. Click Search

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Troubleshooting

Here are a few options for troubleshooting:

Option 1 - Ensure that  you've entered the right login which is the your commonsku SAGE Connector License Login and Password. This is not the same as a regular Sage login.  If you don't have a connector, reach out to your SAGE rep and ask them to send it to you, it's free!

Additionally, please verify that you have included your System's Authentication key in the details provided below.

Option 2 - If your commonsku SAGE Connector License Login and SAGE Connector License Password is correct (the credentials you use to access sagemember.com), ask your SAGE rep to confirm that:

• the license is active
• they added the TP code
• the profile has API data stream access

Feel free to cc support@commonsku.com in your email so the support team can help with any problems.

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FAQ

• How many licenses do I need for my team?
• Can I add a USD and CAD connector?

How many licenses do I need for my team?

Your team uses a single connector license for SAGE. However, SAGE Connect will require a single company license along with individual Authentication keys for each team member.

Can I add a USD and CAD connector?

The integration is only able to connect to a single database at a time. The best practice is to switch between your USD and CAD connectors as needed.

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